Tips & Tricks for Vendor Success

Vendor FAQ

To log into your account, or to create a new vendor account:

Go to: Account – My Account. Fill in the fields for login or register. 

To reset your password:

Go to: Account – My Account – Lost Password. Fill in the email field and check your email to reset.

To make changes to your vendor store:

Login.

Go to: Account – Vendor Dashboard.

Customize your store design settings under the Settings tab. 

Customization for More Sales

As you can see in your Vendor Dashboard, there are so many things available for you to customize. We try our best to address the questions you may have along the way here, but feel free to reach out at any time for other questions! Email [email protected]

Store Policies

Before you list any products for sale, it’s best to make sure you have your store policies set up. These policies are very useful for customers to know about the integrity of your company and to make sure they understand how your store works before they make a purchase. 

In the Store Policies section there are five areas for customization:

Policy Tab Label (Example: “YourStoreName Policies”)

Shipping Policy – Be sure to let customers know how long it takes to package and ship your products. If some products (like custom orders) may take longer to deliver than others, be sure to explain this within the product description page when adding the item to your Vendor Store. 

Cancellation/Return/Refund Policy – While we hope you don’t have customers return items, you should be prepared. Your return policy is up to you. Customers need to know the details before their order is submitted. Specify a standard return policy for your products with a time limit for returns (for instance 30 days) & what customers can expect from you if they request a return or exchange.

Customer Support – Give your customers multiple ways to contact you when they need support for your products. 

Here’s a rundown for all the settings you can take advantage of when adding a new product to your shop:

Type of Product – Choose what type of product you want to list:

Simple Product – A single product that comes as seen in the image. When choosing this option, you can check if the product is a Catalog, Virtual, or Downloadable product (Example: Music, Digital Book or DIY Instruction Manual). When you leave these options unchecked, you are telling customers that this is a physical product that will be shipped. 

Variable Product – Customers can choose between product attributes (color, size, etc.).

Grouped Product – Multiple Products that you already have listed in your shop, sold as a set. 

Settings:

Product Title, Price & Sale Price (optional).

Product Image – Set this image (or two for mobile and PC compatibility) as your product photo that customers will see first.

Schedule (This option is a small blue button below pricing. Use this for scheduling the publication of specific products). 

Short Description – For customers who see your products as listings online before viewing the product page.

Description – Describe your product to customers. Using 250 words or more boosts your SEO settings. (See SEO tab for more info on this). This is a great place to post extra product photos. 

Categories – Choose the closest category to your product type. The tags you use for this product are more important for customers to find you.

Tags – List tags that describe your product. Check out the SEO tab for more information on tags. They are one of the best tools for matching your products with customers on our website and in Search Engine results. 

Inventory

SKU – This is an optional setting you can use to identify your products with a specific number to keep track of inventory for record keeping. If all of your products are unique, it’s not always necessary. It’s handy when you have multiples. Choose a number for the product you’re selling and it will be applied to any sales records for that product type. 

Manage Stock – Check this if you want to be notified when stock for this item is low. This also lets the site know when a product is sold out so the listing becomes invisible to customers. 

Stock Quantity – Enter how many of these products you have to sell here. 

Allow Backorders – Check this box if you want to continue selling this item even when your inventory is out of stock. 

Sell Individually – Check this if you only want to allow customers to buy one of this product in a single order (this is a great option for sale items when you wish to limit one per customer). 

Shipping

Shipping is only available in the United States.

Customize your shipping settings for individual products here.

Tax

Set the Tax Status and Tax Class for this product. Standard taxes (when applied to a product here) will be calculated for customers upon checkout based on applicable tax rates for the locations of vendors and buyers. 

Attributes

Tell customers specific attributes of the product for clarity. This is an important feature of your store and helps make your shop more inclusive to vision impaired and color blind customers who can’t infer this information from the image. 

Linked

Add other products from your shop here to upsell customers to another version of the product with more features, or to recommend something else from your shop when they view their cart. Products must already be listed in your shop in order to search for and add them to these sections. 

SEO

Title – The product listing title as seen on search engines.

Description – The excerpt for this product listing as seen on search engine results listings. 

Product Policies

Use this section to clarify specific policies for this product if they differ from your basic store policies. 

Store

Input the name of your vendor store for the product to be listed on your Vendor Store Page. (This should be automatic but for troubleshooting do this). 

Search Engine Optimization is the best way to increase store visits and sales. By taking advantage of all the available settings for SEO, you can ensure the best route for success as a small business owner. 

Go to: Dashboard –

Settings SEO.

These are general SEO settings. The information you type in these fields help search engines like Google understand what you are selling. Since search engines can’t see your pages like people, they use written information to determine how to direct users to your page in search results. 

SEO Title: “Store Name”

Meta Description: *Use complete sentences. Description of 250+ words works best. Describe what your store is about. Use keywords (words that customers may use to search for your products on Google), within the description.

Meta Keywords: List keywords here, separated with a comma. 

Example of Meta Keywords:

If I was selling watercolor paintings, I may use this strand of keywords – 

Watercolor, paintings, handmade, nature art, nature watercolor, watercolor artist

You can also customize SEO when you add new images to your store, in settings or for new products. 

Adding a Title, Alt Text (generally the same as Title text), and a description with choice keywords will boost SEO and communicate with search engines so they know what the image is for. 

Allow customers to search by location. Doing so helps people shop locally! This can be very beneficial for customers near you who may want custom products, to book sessions with you, or hear your music played live. 

There are two ways to increase local customers. First, use a location name tag. If you live in Sonora, California, tag your products with both “Sonora,” and “California.” Do not put multiple locations for town and state. Be concise and accurate.

Next, go to: Dashboard – Settings – Location.

Enter your location on the map and an address in the specified area. If you have a PO Box, using the map to place your general location will help customers know you’re local. Pro tip: Tag your county name when adding new product tags. This will help customers find shops local to them.

Vendor Store Images

Make sure you have images set for the header and logo on your Vendor Store that are the correct dimensions. 

Go to: Dashboard – Settings – Store

Store Logo: The dimensions are 125 x 125 pixels. 

Store Banner: 1650 x 350 pixels

Mobile Banner: 520 x 250 pixels

Use PNG or JPG for images. Some file types, such as PDF are not supported on our site. 

How to crop and edit your images!

If you are not used to working with images in Photoshop or don’t want to invest in a program, Canva is a free and easy website where you can set images to specific dimensions and use easy editing tools. 

This is helpful when creating a banner, or brand logo for your Vendor Store. 

To create an image with specific dimensions, go to Canva and click “Create a Design” then “Custom Dimensions.” Enter the dimensions as specified above and upload the image you want to add once in the editor. You may also create new images or logos here.

Canva allows you to remove the background for product images, adjust settings or add filters. Check out the many features for creating marketing campaigns and high quality graphics as well. 

You don’t have to be a pro to have eye-catching images! You just have to know where to begin. 

Payment System: Set up your withdrawal method in Dashboard – Settings – Payment. You can connect a PayPal or Bank Account to access funds. Make sure you have a strong password for your PayPal or Bank Account. We do not want you taking any risks when it comes to protecting personal and financial information.

Getting Paid: To view payment history or make a withdrawal, go to Dashboard – Payments. Enter your information to receive payments via bank transfer or by using PayPal. 

Commission: The Bright Orange Poppy charges vendors a 10% commission on sales. 

Taxes: Currently, sales tax rates are automatically added to customer purchases. These taxes are distributed to vendors. It is the vendor responsibility to handle taxes on their sales. 

If there are changes to these in the future we will notify you via email and update our Terms & Conditions policies. 

Customizing your social media settings is a great way to allow customers to follow you and see more of your work! 

You may not have social media accounts for all of the options available in the Dashboard, but you definitely want to take advantage of linking as many as possible. Grow your network and brand recognition so you can enter new customer markets across the internet. 

Here’s How:

Drive customers to your Facebook and Twitter pages with 1. A Title (your brand name), 2. A Description (1-2 sentences about your work) & 3. An Image (your Facebook/Twitter profile photo for your business page).

Connect your social media accounts to the links within your shop page in order to show customers how to stay current with your work! 

Under the Social Profile section, enter the URLs for any applicable accounts. You’re able to do so for:

• Twitter

• Facebook

• Instagram 

• Youtube

• LinkedIn

• Google+

• Snapchat 

• Pinterest

Tagging Products